Contents

List of Figures

List of Tables

Title and Copyright Information

Preface

• Intended Audience
• Documentation Accessibility
• Related Documents
• Conventions

1 Introduction

• Functional Overview
• Siebel-specific Targets
• Additional Sources of Information

2 Performing Installation and Upgrades

• System Requirements
• Installing Oracle Enterprise Manager 11g Grid Control
• Prerequisites for Installing a Siebel Enterprise in Enterprise Manager
• Enabling Automation
  • Enabling Automation for Siebel Versions 7.7 and 7.8
  • Enabling Automation for Siebel Version 8.x

3 Configuring Siebel Enterprise Targets

• Adding a Siebel Enterprise
• Updating the Siebel Enterprise Topology
• Adding Non-Siebel Targets to an Existing Siebel Enterprise Target
• Defining Manually Added Non-Siebel Targets as Critical Targets for a Service
• Removing Servers or Components From an Existing Enterprise

4 Creating Siebel Service Targets

• Creating Siebel Application Services
• Adding a Siebel Service for a Siebel Application
• Removing a Siebel Service from a Siebel Hierarchy

5 About Siebel Transactions

• Typical Siebel Transactions
• Recording Transactions and Testing Availability and Performance
• Adding a Siebel HI Test with Transaction Groups to an Existing Service

6 Siebel Performance Diagnostics

• Features of Siebel Diagnostics
• Types of Diagnostic Reports
• Prerequisites for Diagnostic Reports
• Creating Diagnostic Reports
• Viewing Server Performance Reports
  • Server Performance Report <Report Name> Page
  • Server Performance Report <Report Name> <Bucket> Page
  • Server Performance Report <Report Name> <Request ID> Page
• Viewing User Performance Reports
  • User Performance Report <Report Name> Page
  • User Performance Report <Report Name> <Bucket> Page
  • User Performance Report <Report Name> <Request ID> Page

7 Using Siebel Workflow

• About Siebel Workflow
• Discovering and Monitoring Siebel Workflow Targets in Grid Control

8 Using Event Logs

9 Siebel Metrics

• Siebel Component Metrics
• Siebel Component Group Target Metrics
• Siebel Gateway Target Metrics
• Siebel Server Target Metrics
• Siebel Workflow Target Metrics

10 Troubleshooting

• Failure to Discover a Siebel Enterprise
• Certain Metrics are Not Collected
• Business Metrics Are Not Collected
• All SarmQuery Metrics are '0'
• Siebel File System Metrics Are Not Collected
• Status of Certain Components in Enterprise Manager Differs from Status of Same Components in Server Manager
• Beacon Does Not Correctly Report Status of HI Applications
• Internet Explorer Crashes When Trying to Record Multiple Transactions for Same Application
• Siebel Enterprise Discovery Does Not Yield Results
• Siebel Enterprise Discovery Fails With Internal Error
• Siebel Application Discovery Does Not Yield Results
• Metrics Collection: Siebel Server and Components Shown as Unavailable After Discovery
• Siebel Service Status Issues
• Sarm Metrics and Performance Diagnostics Issues