Contents

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Conventions

What's New

• New Features and Enhancements for Oracle ASR Release 3.2

Auto Service Request Overview

• Auto Service Request Feature Summary
• ASR Architectural Summary
  • Close-Up of the ASR Manager
• ASR Installation Overview
  • ASR Installation Guidelines
  • General Installation Considerations
  • ASR Installation Milestones Summary
    • Milestone 1: Designate and Validate ASR Systems
    • Milestone 2: Assess ASR Systems
    • Milestone 3: Install the ASR Manager
    • Milestone 4: Install and Configure ASR Assets
• Designate ASR Systems
  • Designate an ASR Manager System
  • Designate ASR Asset System(s)
• Oracle Auto Service Request Configuration Requirements
  • ASR Asset Hardware Requirements
  • Operating System Requirements
    • Oracle Enterprise Linux (ASR Manager Only)
    • Solaris
    • Java Requirements
    • ASR Manager Network Connection Requirements
    • ASR Asset Network Connection Requirements
• Telemetry Sources: Overview and Check
  • Confirm Existing Telemetry Sources
  • Initially Set-Up and Configure Telemetry Sources
  • ILOM General Procedures
    • ILOM Sideband Management Set-Up
    • Set Up the Oracle Server Hardware Management Pack (OHMP)

Validate ASR Systems in My Oracle Support

• Request Support Identifier Access in My Oracle Support
• Review Assets in My Oracle Support
  • Access ASR Assets With My Oracle Support Message Center
• Enable ASR Assets in My Oracle Support
• Create a Sun Online Account
• Oracle Partner Network (OPN) Partners and ASR

Install the ASR Manager

• Prerequisite Tasks
• Install Service Tags
  • Install Service Tools Bundle (STB) for Solaris
  • Install Service Tags for Oracle Enterprise Linux (OEL)
• Check for SASM Installation and Version
• Download the SASM and ASR Packages
• Install the SASM Package
• Install the ASR Package
• Register the ASR Manager
• Set Up Crontab

Configure and Manage ASR Assets

• Install Service Tools Bundle (STB)
• Obtain the ASR Asset Bundle for non-ILOM Telemetry Sources
• Set Up Telemetry Sources to ASR
  • Enable FMA Telemetry
    • Command Line Options for Setting Solaris FMA Trap Destinations
  • Enable ILOM Telemetry
    • Enable ILOM: GUI Interface
    • Enable ILOM: Command Line Interface
  • Enable M-Series XSCF Telemetry
• Activate ASR Assets
  • Activate Blade Assets
    • New ASR Activation on Blade Systems and Chassis
    • Previously ASR-Activated Blade Systems
    • Sun Blade X6275 Configuration
  • Activate Exadata Assets

ASR Environment Administration

• ASR Asset Management
  • View Status of ASR Asset(s)
  • Review Status of ASR Assets
  • Create Test Alert
  • Enable/Disable ASR Assets
    • Disable ASR Assets
    • Enable ASR Assets
  • Deactivate/Activate ASR Assets
    • Deactivate/Activate ASR Assets from My Oracle Support
    • Deactivate/Activate ASR Assets from the ASR Manager
  • Add/Remove Telemetry Traps from ASR Asset(s)
    • Add/Remove Telemetry Traps from Solaris FMA Systems
    • Add/Remove Telemetry Traps from ILOM Systems
    • Add/Remove Telemetry Traps from M-Series Systems (XSCF)
• ASR Environment Management
  • Unregister ASR
  • Starting and Stopping ASR and SASM
    • Stopping ASR and SASM
    • Starting ASR and SASM
• ASR Emails
• ASR Backup and Restore
• ASR Network Parameters Management
  • ASR Port Usage
  • Changing the Default SNMP Port for ASR
  • Configure ASR to Send HTTPS Traffic Through a Proxy Server
  • Configure SASM Network Settings
  • Test Connectivity from the ASR Manager to Oracle
• ASR Integration with Enterprise Monitoring Systems
  • Configuring Trap Files
  • MIB Location and Data Elements
• Uninstall ASR
• Upgrade ASR

ASR General Troubleshooting

• ASR Diagnostic Utility
  • Utility Contents
  • Delivery Model
  • Configure the ASR Diagnostic Utility
• Service Tools Bundle (STB) Troubleshooting
  • Check the STB Agent
  • Check the Service Tags Version
  • Check Service Tags Probe
  • Check Service Tags Listener
  • Unable to Contact Service Tags on Asset
  • Service Tags on Asset Reports Unknown or Empty Serial Number/Product Name
  • Activation Failed for Asset <asset name> Due to Data Error
  • Cannot Retrieve the SASM IP Address
  • Services are Disabled: stdiscover or stlisten
• Check the State of the SMA Service
• Check the State of ASR Bundles
• ASR Log Files
  • Set Log Level
  • Set Log File Counts
• Installing ASR Manager on Blade Systems
• Installing ASR Manager on a Local Zone
• Miscellaneous Errors and Resolution
  • Error Messages and Resolutions
  • Only One Client Can Access Console at a Time
• ASR Fault Rules Updates
• ASR Manager Crashed, Move Assets to a New ASR Manager

ASR Email Examples

• ASR Activation Email Examples
  • Activation Pending My Oracle Support
  • Activation Failed
  • Activation Status Change
  • Activation Bad Serial
  • Activation Denied
  • Status Report
• ASR Service Request Email
  • Test Create Success Example
  • Test Create Fail Example
  • Service Request Create Success Example
  • Service Request Create Failed Example
  • Partner Service Request Create Example
  • Service Request Create is Delayed Example
  • Draft Service Request Example (non-Partner)
• Heartbeat Failure Notification Email Examples
  • Heartbeat Failure - CAM
  • Heartbeat Failure - Sun Unified Storage 7xxx
  • Heartbeat Failure - ASR SO
• Fault Rules Out of Date Email