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Oracle® Database Gateway for IMS, VSAM, and Adabas Installation and Configuration Guide
11g Release 2 (11.2) for AIX 5L Based Systems (64-Bit), HP-UX Itanium, Solaris Operating System (SPARC 64-Bit), Linux x86, and Linux x86-64

Part Number E12076-03
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C Oracle Database Gateway Troubleshooting

This appendix contains information about troubleshooting. It includes the following topics:

Verify Requirements

Before performing any of the troubleshooting steps in this appendix, ensure that the system meets the requirements and that you have completed all of the pre-installation tasks specified in respective chapters.

Read the Release Notes

Read the release notes for the product before installing it. The release notes are available on the Oracle Database 11g installation media. The latest version of the release notes is also available on the OTN Web site:

http://www.oracle.com/technology/documentation/index.html

What to do if an Installation Error Occurs

If you encounter an error during installation:

Reviewing the Log of an Installation Session

During an installation, Oracle Universal Installer records all of the actions that it performs in a log file. If you encounter problems during the installation, review the log file for information about possible causes of the problem. The log file is in the oraInventory directory that you specified during installation.

Silent Mode Response File Error Handling

To determine whether a silent-mode installation succeeds or fails, refer to the following log file:

/oraInventory_location/logs/silentInstalldate_time.log

If necessary, refer to the previous section for information about determining the location of the oraInventory directory.

A silent installation fails if:

Oracle Universal Installer or configuration assistant validates the response file at run time. If the validation fails, the silent-mode installation or configuration process ends. Oracle Universal Installer treats values for parameters that are of the wrong context, format, or type as if no value was specified in the file.

Cleaning Up after a Failed Installation

If an installation fails, you must remove files that Oracle Universal Installer created during the attempted installation and remove the Oracle home directory.

The Deinstallation Tool (deinstall) is available in the installation media before installation, and is available in Oracle home directories after installation. It is located in the path $ORACLE_HOME/deinstall.

The deinstall command stops Oracle software, and removes Oracle software and configuration files on the operating system.

Perform the following steps to remove the files:

  1. Log in as the installation owner.

  2. Run the deinstall command, providing information about your servers as prompted.

  3. Reinstall the Oracle software.